Frequently asked questions

Right after you order, you'll receive a confirmation email with your order number. It starts with #S, and you'll need it if you have a question about your order.

No email? Check your spam folder first. Still nothing? Let us know.

You can pay with the methods below. The options you see at checkout may vary slightly per country.

Orders with two or more travel-size perfumes (10 ml) come in a gift box, ready to give. A single travel-size perfume or a 60 ml perfume comes without a gift box.

Yes. Choose an amount from €10 to €50 on the gift card page. We email the gift card straight to the recipient on the day you choose, with your personal message, or to you, so you can give it yourself. It can be spent on all perfumes, gift sets and accessories.

We process orders quickly, so contact us as soon as possible via the contact form. As long as your order hasn't shipped yet, we'll do our best to change or cancel it.

Has your order already shipped? Then you can return it within 30 days instead.

Sometimes we can't deliver and have to cancel an order. We never do that without emailing you more information. The most common reasons are:

• the product is out of stock;
• the address details are unclear or incorrect.

You won't automatically receive a new product, but we'll make sure you're refunded quickly. If you haven't paid yet, you don't have to.

We ship on working days, Monday to Friday. Orders placed before 14:00 on a working day leave our fulfilment centre in the Netherlands the same day. Orders placed later, or at the weekend, ship on the next working day.

We ship with DHL, DPD and PostNL. During the holidays, delivery can take a little longer.

• Netherlands: 1–2 working days
• Belgium and Germany: 2–3 working days
• Other countries in Europe: 3–5 working days

Orders with up to six travel-size perfumes (10 ml) fit through the letterbox. From seven, we use a bigger box. A 60 ml perfume never fits through the letterbox.

• Netherlands, Belgium and Germany: free from €10, otherwise €4.95
• Austria, Czechia, Denmark, France, Italy, Luxembourg, Monaco, Poland, Romania, Slovakia, Spain and Sweden: free from €40
• Hungary, Norway, Portugal and Switzerland: free from €70

Below these amounts, you'll see the exact shipping costs at checkout. We currently don't ship to other countries.

As soon as your order has shipped, you'll receive an email with a track & trace link. You can also check the status yourself: look up your order with your order number and email address.

The carrier will email you the delivery schedule. If it's not convenient, you can choose a new moment or have your parcel delivered to your neighbours or a pick-up point.

First check with your neighbours and in your mailbox, and see whether the carrier left a note. Still nothing? Let us know and we'll look into it with the carrier.

Register your return in our return portal with your order number (starting with #S) and your email address. You'll then receive a return label; you can also choose a printer-free label.

You can return within 30 days of purchase.

Not sure about a scent? Try it. If you've used no more than about three sprays and it's not for you, you can still return the perfume within 30 days.

• You return within 30 days of purchase.
• The perfume has been used for no more than about three sprays.
• You use the return label from our return portal.

Read everything in our return policy.

• Within the EU: free for orders over €20. For orders below €20, we deduct €2.95 from your refund.
• Outside the EU: the return shipping costs are for you.

Exchanging isn't possible directly. Instead, return the product within 30 days and we'll refund you; then you can simply order the one you'd like.

Your bundle or volume discount depends on the number of perfumes in your order. If you return part of a bundle, we recalculate the discount based on the perfumes you keep and adjust your refund accordingly. The same goes for free shipping.

As soon as your return has arrived and been processed, we'll email you and refund the amount to your original payment method within 2 to 5 working days. How quickly it's in your account after that depends on your bank or payment method.

No. Every Sentir perfume is our own formula, made in our own perfumery in the Netherlands. We're not affiliated with any other perfume brand.

Our perfumes come in a 10 ml bottle and a 60 ml bottle. With five sprays a day, a 10 ml bottle lasts about a month.

Both our 10 ml and 60 ml perfumes keep for about two years when stored somewhere cool and dark.

Our perfumes are Extrait de Parfum, with 25–30% perfume oils. That makes them long-lasting while staying safe to use: most last all day. How long exactly depends on the scent and your skin.

Yes. All our products undergo a thorough cosmetic safety check and meet the strictest safety standards, in line with IFRA guidelines.

No. Our perfumes are made without parabens and phthalates, in our own perfumery in the Netherlands.

Yes. Our perfumes are Extrait de Parfum, with 25–30% perfume oils; the rest is mainly alcohol.

Yes. None of our products are tested on animals, and none of the ingredients we use come from animals.

The twistcapsule is a separate case for a travel-size perfume (10 ml). Pull the bottle out and slide another one in, so you can easily switch scents. Refills are simply our 10 ml travel-size perfumes.

Take our perfume quiz: answer a few questions and within two minutes you'll see which scents match you. Prefer personal advice? Ask us.

Sorry about that! We check everything carefully before shipping, but a fault can occasionally happen, such as a sprayer that doesn't work or a damaged twistcapsule. Let us know and add a photo, so we can help you quickly.

The twistcapsule comes with a 1-year warranty against manufacturing defects. The warranty applies to the twistcapsule only, not to perfume; for perfume, our 30-day return period applies.

The easiest way is our contact form: choose your topic and you'll often have an answer straight away. You can also email us at info@sentirparfum.com or send us a message on Instagram, @sentir.parfum. We answer on working days.

There are plenty of opportunities to work with us. Send us a clear and concise proposal via the contact form and we'll get back to you as soon as possible.

Our products are sold in a number of carefully selected shops, such as cosmetic and lifestyle stores. Shops that would like to sell Sentir can send us their name, address and website, three other brands in their range and a few photos of the shop.

We're always looking for affiliate partners who share our mission. Send us a short pitch via the contact form explaining how you'd like to work with us. We'll get back to you and, if it's a match, give you access to our affiliate platform.