Customer service

Returns and shipping

Not the right scent? There's 30 days to return it, and every perfume can be tested with up to about three sprays first. Registering a return takes just a few minutes.

Register a return

In our return portal you look up your order, choose what you're sending back and get a return label.

What you need

  • The order number (starts with #S)
  • The email address used for the order
Register a return

You'll go to our return portal.

How returning works

  1. Register your returnEnter the order number and email address in the return portal and choose which products you're sending back.
  2. Choose how to send itYou'll get a return label. No printer? Choose the printer-free option in the portal.
  3. Pack and drop offPut the products back in their packaging, attach the label and drop off the parcel.
  4. Get your money backOnce your return has arrived and been processed, the amount goes back to your original payment method within 2 to 5 working days.

Good to know

Return deadline
30 days from the date of purchase.
Test & Decide
Try each perfume with up to about three sprays. Not for you? Then it can still go back.
Costs
Within the EU, returns are free for orders over €20. For orders below €20, €2.95 is deducted from the refund. Outside the EU, return shipping is not included.
Refund
Within 2 to 5 working days after we receive the return, via the original payment method.
Part of a bundle
Returning part of a bundle is possible. The bundle discount is then recalculated based on the perfumes that are kept.
Arrived damaged
Let us know within 3 working days via the contact form, with a photo. We'll replace it.

Shipping

Shipping days
Monday to Friday. Orders placed before 14:00 on a working day ship the same day.
Delivery time
Netherlands 1–2 working days, Belgium and Germany 2–3, other countries in Europe 3–5.
Shipping costs
Netherlands, Belgium and Germany: free from €10, otherwise €4.95. Other EU countries we ship to: free from €40. Hungary, Norway, Portugal and Switzerland: free from €70.
Carriers
DHL, DPD and PostNL, always with track & trace.
Customs
Customs and import duties are paid by Sentir. Were they charged anyway? Send us a message and we'll check whether a refund is possible.

Frequently asked questions

No printer. Can I still return?

Yes. In the return portal you can choose a return option without a printed label.

Where can I find my order number?

In the order confirmation email. It starts with #S. Can't find it? Let us know.

Can I exchange for another scent?

Exchanging isn't possible directly. Return the perfume within 30 days and simply order the scent you'd like instead. Not sure which one? The perfume quiz helps.

How much of a perfume may I use?

Up to about three sprays per perfume. That's enough to know whether a scent suits you.

Which countries does Sentir ship to?

The Netherlands, Belgium, Germany, Austria, Czechia, Denmark, France, Hungary, Italy, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden and Switzerland.

Can't figure it out? We're happy to help.

Contact us

This page explains how returning and shipping work at Sentir. The full conditions are in our return policy. Statutory rights remain unaffected. Sentir Parfum B.V., Amphoraweg 7E, 2332 ED Leiden, KvK 96149779.