Below you can read a short version of our Return Policy. For the full Return Policy click here.
It’s our goal that every customer is fully satisfied with their purchase. We love the opportunity to help people smell good, yet understand that sometimes a return or refund is necessary. If you are not satisfied with your purchase, you have 30 days from the date of purchase to request a refund (minus shipping charges if applicable).
Return Policy
This return policy ("Return Policy") applies to all purchases made from Sentir Parfum via www.sentirparfum.com. We aim for full satisfaction for every customer. However, we acknowledge that sometimes a return or refund is necessary.
Return Period:
You may request a return or refund within 30 days from the date of purchase. Regrettably, requests made outside of this period cannot be accommodated for refunds, though at SENTIR's discretion, a store credit may be issued.
Initiating a Return:
- Purchases directly from SENTIR can be self-serviced for a return here using your order number starting with #S and postal code.
- For your convenience, you can choose for a return method without needing a printer for the label.
Return Costs:
- Within the EU: For orders below €20, a return cost of €2.95 will apply, deducted from the refund. For orders above €20, return shipping is free.
- Outside of the EU: Return shipping costs will be the responsibility of the customer.
Return Conditions:
To qualify for a refund, the following conditions must be met:
- Limited Use: Returns are only accepted if the perfume has been lightly tested, meaning the product must not have been used beyond the limit of approximately three (3) sprays. This is a guideline and not an exact measure. We reserve the right to refuse a return if, in our sole discretion, we determine that a product has been used excessively.
- Period: The product must be returned to SENTIR within the stated return period.
- Shipping label: The SENTIR-provided return label must be used.
Refunds:
Refunds, less applicable shipping and handling charges, will be issued to the original form of payment within 2-5 business days of receiving the returned product.
Additional Terms:
- Shipping and handling charges are non-refundable, please read Return Costs to see if you are applicable for free returns.
- Refunds are only issued once the returned product is received at the SENTIR-provided return label address.
- SENTIR reserves the right to refuse returns without SENTIR-provided labels.
Volume and Bundle Pricing:
- Returning one item from a bundle will affect the initial discount rate. The volume discount will be recalculated based on the number of perfumes you decide to keep. For example, if you initially received a 30% discount for ordering 3 perfumes but returned one, your volume discount will change to 20%.
- Refunds will consider any changes to volume discounts and shipping charges.
Please refer to our website for the detailed Shipping & Returns policy. This Return Policy is intended to comply with applicable laws and regulations. Your statutory rights are not affected by our return policy. We reserve the right to modify this Return Policy at any time, so please review it periodically.
Contact our customer service team if you need any further assistance or clarification regarding our return policy. By making a purchase on www.sentirparfum.com, you agree to this Return Policy.
